也许人们要问,基于承诺的营销定义能适用于所有的情境吗?还有能替代它的定义吗?我们无法回答这个问题。但有一点是可以确定的,以本文的研究为逻辑起点,把承诺概念有效地融入到营销定义中去,这个概念应当是具有普适性的。当然,在营销的分支理论中,可能还会有新的营销定义被创造出来,例如关系营销就独自创造了很多定义,这是不足为怪的,而重要的是,我们寻找到了一个有效而具有普适性的营销定义。
收稿日期:2007—10—20
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该文章转载于 F513 《市场营销(下半月·理论版)》2008年第04期